Desktop Support Engineer (Band 2)

Job description:

Title: Desktop Support Engineer (Band 2)

Location: New York, NY | Work Mode: Onsite |

Experience: 1–3 Years

Job Summary

We are looking for a Desktop Support Engineer (Band 2) to provide onsite deskside and TechBar support, troubleshoot end-user issues, and support Windows, macOS, and iOS devices in an enterprise environment.

Responsibilities

Provide onsite deskside, TechBar, walk-in, appointment, and floor support.

Troubleshoot Windows, macOS, iOS, hardware, software, peripherals, and connectivity issues.

Perform IMACD (Install, Move, Add, Change, Delete) activities.

Manage incidents/requests, update tickets, and ensure SLA compliance.

Perform hardware break-fix, repairs, replacements, and coordinate with OEM vendors.

Support device build, staging, imaging, provisioning, refresh, deployment, and lifecycle management.

Support laptops, desktops, MacBooks, mobile devices, and peripherals.

Maintain hardware asset tracking, inventory, assignments, and lifecycle records.

Provide professional user support, technical guidance, and customer service.

Follow SOPs, ITIL processes, security, compliance, and audit requirements.

Required Skills

1–3 years of Desktop/Deskside/IT Support experience.

Hands-on experience with Windows, macOS, and iOS.

Strong hardware/software troubleshooting skills.

Experience with ticketing/service management systems.

Strong communication and customer-service skills.

Preferred Skills

TechBar / Walk-up Support

Microsoft Intune / JAMF / MDM

Asset & Device Lifecycle Management

ITIL Foundation certification

Key Competencies

Strong troubleshooting and problem-solving skills.

Customer-focused and professional approach.

Ability to support multiple platforms and work independently.

Working Conditions

100% onsite in New York, NY.

May require physical handling and movement of IT equipment.

Flexibility to meet business and operational requirements.

Work Location: In person