Pharmacy Member Support Specialist

Turn your pharmacy experience into meaningful member impact. Join a team where you’ll help patients navigate prescription benefits, overcome medication access barriers, and get the support they need—while putting your Pharmacy Technician credentials and problem-solving skills to work.

PHARMACY MEMBER SUPPORT SPECIALIST

LOCATION

The Colony, TX | Onsite

COMPENSATION & SCHEDULE

• $22–$24/hour, based on experience and certifications

• Full-time, W2 employment

• Monday–Friday, 10:00 a.m.–7:00 p.m. CST

(Training typically 9:00am - 6:00pm for the first 2 weeks)

ROLE IMPACT

Help members navigate prescription benefits and overcome barriers to accessing their medications. As a Pharmacy Member Support Specialist, you’ll work directly with members, prescribers, pharmacies, and assistance programs to resolve medication access issues, coordinate next steps, and create a supportive member experience. Success in this role means clear communication, accurate documentation, and consistent follow-through from first contact through resolution.

KEY RESPONSIBILITIES

• Support members with prescription benefit, medication access, and patient assistance needs through inbound and outbound calls.

• Coordinate with prescribers, pharmacies, and patient assistance programs to obtain required information, address access barriers, and support timely medication fulfillment.

• Research member needs, explain next steps clearly, and follow cases through resolution.

• Document member interactions, case updates, and outcomes accurately while following privacy, program, and quality standards.

• Partner with internal teams to resolve escalated issues and deliver responsive, patient-centered support.

MINIMUM QUALIFICATIONS

• Active Pharmacy Technician license or certification valid in at least one state.

(National Certification will be required if hired on permanently)

• 1+ year of call center experience in healthcare, pharmacy, prescription benefits, or member/patient support.

• Strong verbal and written communication, customer service, multitasking, and documentation skills in a fast-paced environment.

CORE TOOLS & SYSTEMS

Salesforce or similar CRM | Microsoft Excel | Microsoft Word | Pharmacy Management Software | Electronic Health Record (EHR) Systems

PREFERRED SKILLS

• Familiarity with Pharmacy Benefit Management (PBM), prescription benefit programs, medication access, or patient assistance processes.

• Experience coordinating with members, pharmacies, prescribers, or healthcare teams to resolve prescription-related issues.

• Ability to research complex member concerns and provide clear, compassionate, solution-focused support.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy