IT Help Desk Analyst

Education and Experience Requirements:

• Requires a minimum of two (2) years of experience supporting end users in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.
• Experience supporting enterprise technologies in a large corporate environment or utility organization is preferred. 
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.

Skills, Knowledge, and Abilities Required:

The successful candidate must possess strong customer service, communication, troubleshooting, and problem-solving skills. Candidates must be able to effectively prioritize work, analyze issues, document solutions, and provide technical support in a fast-paced environment while maintaining a high level of professionalism and customer focus.

The successful candidate should have working knowledge or experience supporting:

• Windows 10 and Windows 11 operating systems
• Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint
• Microsoft Entra ID (Azure AD), Multi-Factor Authentication (MFA), account management, and access provisioning processes
• ServiceNow Incident, Request, and Knowledge Management processes
• Corporate-issued iOS and Android devices, including enrollment, configuration, application deployment, troubleshooting, and lifecycle support
• Microsoft Intune or other endpoint and mobile device management (MDM) solutions
• Citrix virtual desktop and application environments
• VPN connectivity and basic network troubleshooting
• Remote support tools
• Hardware and peripheral support including laptops, desktops, monitors, docking stations, printers, webcams, and other end-user devices
• Cybersecurity awareness, user verification procedures, and security best practices

Join Chipton-Ross, one of the nation's leading staffing firms supporting the aerospace, defense, engineering, and technology industries.