Technical Customer Support Specialist

Advanced Personnel Resources is seeking a Technical Customer Support Specialist for an onsite opportunity with a premier client in Greensboro.

This role is ideal for someone with strong customer service skills, technical aptitude, and the ability to troubleshoot problems while working across multiple systems.

Pay: $22.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: Greensboro, NC – Onsite
Assignment: Contract through December 2026 with potential for extension

Responsibilities

• Provide first-line support to customers and dealers by phone and email.
• Assist with customer registration, onboarding, and use of an online customer portal.
• Troubleshoot technical, connectivity, hardware, and system-related issues.
• Manage customer cases from initial contact through resolution.
• Monitor shared email inboxes and incoming customer requests.
• Escalate more complex issues to internal teams when needed.
• Research issues using internal systems and data resources.
• Collaborate with other departments to resolve customer concerns.
• Help maintain training materials, process documentation, and support resources.
• Support onboarding of new products and services.

Qualifications

• Bachelor’s degree required.
• Prior customer service, technical support, account management, or related experience.
• Strong technical aptitude and ability to learn new systems quickly.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office, including Excel.

Preferred Experience

• Automotive, trucking, parts, equipment, or technical service experience.
• Experience supporting technology-based products or services.
• Power BI experience.
• Account management experience.
• Bilingual English/Spanish skills are a plus.

#MD1 #926