Technical Support Specialist - Onsite Job

BCforward is currently seeking a highly motivated Technical Support Specialist - Onsite Job opportunity for San Francisco, CA

Job Title: Technical Support Specialist - Onsite Job

Location: San Francisco, CA 94121

Duration: Contract - 24 months

Pay Range: $28.00/hr to $28.82/hr (W2)

Job Description

We are seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team in San Francisco, CA. The ideal candidate will have experience in device support, print environment operations, incident resolution, and customer service and a proven ability to monitor systems, resolve technical issues, and deliver consistent onsite support.

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware, software, and print devices using established protocols.
• Identify incident trends, escalate appropriately within defined timeframes, and follow incident, change, and problem management processes.
• Conduct routine installations, configurations, and integrations in accordance with standard procedures.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change activities while maintaining service quality and compliance.
• Meet daily production goals and contract-required response times.
• Collaborate with teams to align work with strategy and support process improvements.
• Ensure adherence to standards and data confidentiality while supporting business processes with independent judgment.
• Complete process-oriented assignments, share technical information, and support operational plans with minimal supervision.

Onsite Administrator (Print) — OSA Level II Duties:

• Manage consumable inventory for print devices and ensure adequate supplies at customer sites.
• Replace toner, consumables, and paper, and clear paper jams.
• Assist end users with device functionality and initial troubleshooting.
• Coordinate with HP for software-branded support and report customer dissatisfaction to CSM/SDM.
• Collect device usage pages and swap devices with spares as needed.

Required Skills & Qualifications:

• Broad knowledge of HP products and service offerings and core technical competencies (OS, networking, HP applications).
• Experience supporting print environments, device maintenance, and incident resolution within defined procedures.
• Effective communication with technical audiences and management, with strong active listening skills.
• Proactive and reactive problem-solving skills with ability to set priorities and implement practical solutions.
• Basic project management, analytical, and documentation skills.
• Education: High School Diploma/GED/Higher Secondary or equivalent experience. Bachelor’s preferred or Associate degree in a technical field with 2-6 years of related experience.

Preferred Skills:

• Experience in maintenance or quality roles within enterprise customer environments.
• Familiarity with ITIL-aligned incident, change, and problem management processes.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.