Inside Sales & Sales Support Specialist

About Frrlybox

Frrlybox Inc. is a corrugated box manufacturing and sales company located in Dallas, Texas. We manufacture and sell corrugated boxes and packaging solutions for businesses across a variety of industries.

We are looking for an organized and proactive Inside Sales & Sales Support Specialist to support our field sales team while also developing new B2B sales opportunities.

This position combines inside sales, lead generation, and sales support. The role will proactively identify and contact potential customers through phone, email, and online channels while also handling follow-up activities generated by our field Sales Representatives.

Responsibilities

• Provide day-to-day sales support to Sales Representatives, including quotations, samples, customer communication, order documentation, and follow-up.
• Coordinate customer requirements and confirmed orders between Sales Representatives and Production, ensuring order information is complete and accurately communicated.
• Process confirmed customer orders, prepare and submit production orders, and follow up on production progress, order changes, and delivery status.
• Generate and organize sales and order-related documents, including quotations, purchase orders, sales orders, production orders, invoices, and other supporting documents.
• Prepare, track, and follow up on quotations, product information, samples, customer requests, and open sales opportunities to ensure timely action.
• Respond to and handle customer inquiries and walk-in customers through phone, email, website, messaging, in-person visits, and other channels, including providing product information, quotations, sales assistance, order processing, and coordinating customer pickup or delivery.
• Develop and manage direct-to-consumer (B2C) sales through online channels such as Facebook Marketplace and other platforms, including responding to inquiries, recommending products, providing pricing, following up with customers, closing sales, and coordinating customer pickup or delivery.
• Provide customer service and after-sales support, including handling routine customer requests, order inquiries, delivery issues, complaints, and other customer concerns.
• Maintain accurate customer information, lead status, communication history, and follow-up records.
• Assist with sales reports, customer lists, trade shows, and other sales-related activities as required.

Qualifications

• Previous experience in inside sales, sales support, customer service, or business development preferred.
• B2C sales experience is a plus.
• Experience in packaging, manufacturing, logistics, wholesale, or related industries is a plus.
• Strong phone, email, and written communication skills.
• Comfortable with cold calling and contacting new businesses.
• Strong online research and lead-generation skills.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to manage multiple leads, customer requests, and follow-up tasks.
• Ability to work effectively with field Sales Representatives and internal teams.
• Proficiency with Microsoft Office and general business software.

Compensation

• Base Salary: $38,000–$42,000 per year
•  
• Performance-based bonus and/or commission opportunities
• Additional incentives may be available for qualified leads that convert into new customers or sales

Benefits

• Health insurance
• Dental insurance
• Paid time off

Work Location: Dallas, TX

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older