Office Manager

Located in Berlin Heights, OH

Salary: $19

#LORAIN

We are looking for a hard-working individual to join our team!

Job description: $18 hourly + Commission

Key Responsibilities

Office Administration

• Manage daily office operations, procedures, and administrative functions.
• Maintain accurate customer records, contracts, and company documentation.
• Oversee office supplies, equipment, and vendor relationships.
• Develop and maintain efficient filing and record-keeping systems.
• Ensure compliance with company policies and administrative procedures.

Customer Service

• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule appointments, inspections, estimates, and service calls.
• Address customer concerns and coordinate resolutions with management.
• Maintain a positive customer experience from initial contact through project completion.

Scheduling & Coordination

• Coordinate schedules for sales consultants, project managers, and installation crews.
• Monitor project timelines and communicate updates to customers and team members.
• Assist with route planning and job scheduling to maximize efficiency.
• Track project progress and ensure timely completion of administrative tasks.

Financial & Accounting Support

• Process invoices, payments, and customer accounts.
• Assist with accounts receivable and collections activities.
• Prepare reports, spreadsheets, and other financial documentation.
• Coordinate with accounting and payroll personnel as needed.

Team Support

• Assist with onboarding and administrative support for new employees.
• Support management with reporting, data entry, and operational projects.
• Organize company meetings, events, and office communications.
• Foster a positive and professional office environment.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 3+ years of office management, administrative, or customer service experience.
• Experience in construction, home services, waterproofing, or a related industry preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Ability to work independently and handle confidential information professionally.
• Strong problem-solving skills and attention to detail.

Preferred Skills

• Experience with CRM and project management systems.
• Knowledge of basic bookkeeping and accounting principles.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong interpersonal skills.

Physical Requirements

• Ability to sit, stand, and use office equipment for extended periods.
• Occasionally lift up to 25 pounds.

Schedule:

Monday-Thursday

7:00AM-5:30PM

Apply online or at our office: Express can help you find the job that is a good fit for your needs and abilities, and you'll never have to pay a fee for our services and support.

About us: Express works with job seekers to help you find the right job for your skills and experience. As one of the leading staffing companies in North America, State, and Location Name, we're ready to help you take the next step in your career. Whether you are ready for a full-time position, looking for a part-time work, or want a more flexible schedule. Express has a wide range of jobs available including:

• Administrative
• Light industrial
• Skilled trades
• Professional services

Express Office: Lorain County

1895 Cooper Foster Park Road

Amherst, OH 44001