BUSINESS ANALYST

Job Description:

• The Analyst position within Retail Operations involves monitoring and executing day-to-day workflow activities, managing medium to complex exception handling activities, and meeting service level agreements with internal and external customers.

• The Analyst must become a subject matter expert in assigned business function areas, spending the majority of their time reconciling utility payments with customer invoicing.

• The Analyst will directly collaborate with team members, project groups, Information Technology, and cross-functional teams to support changing business needs.

• Contract review, data analysis, collaboration

• Paper verification of contracts, ensuring contract details match internal systems, and booking contracts. The process involves reviewing PDF or paper contracts, checking customer name, price, and term, and reaching out to other teams if discrepancies are found. Each analyst is expected to process about 30-40 contracts per day.

Qualifications:

• High school diploma is required, and a college degree is preferred but not mandatory.

• Recent college graduates may be considered if they have demonstrated interest or coursework in the energy industry and show strong motivation to learn quickly.

• The type of degree is not critical, but having completed a degree demonstrates commitment and the ability to accomplish goals.

• Experience in billing, payment operations, customer care, or analyst roles within the energy sector

• 2-3 years of relevant experience.

• Experienced with CRM systems, Microsoft Office programs like Excel/Word, SQL (preferred but not required)

• Strong written/verbal communication skills

• Ability to work with teammates and autonomously

• Keen attention to detail

• Intermediate or advanced analysis/critical thinking skills

• Experience with issue resolution

• Strong time management/prioritization skills

• Adaptable to processes or systems changes

• Able to provide positive service experience to internal and external stakeholders

• Takes initiative, flexible, willing, positive attitude

• Preferred experience: EDI, Accounting, Payment Reconciliation

• Experience in the energy industry, particularly in retail energy or power, is highly preferred.

• Salesforce is a nice-to-have

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities