Regional Director of Clinical Care

Description:

Position: Regional Director of Clinical Operations

Summary / Objective: The Regional Director of Clinical Operations is responsible for overseeing clinical management staff across multiple communities, ensuring the delivery of high-quality care and compliance with regulatory standards. This role involves training, auditing, and providing support to Wellness Directors and clinical teams, while promoting best practices in nursing care and operational efficiency.

Job Responsibilities (Essential Functions):

· Support community clinical management staff, including Wellness Directors, Resident Care Managers (RCM), and Resident Care

  Supervisors (RCS)

· Orient and train clinical management staff on best practices and operational procedures

· Facilitate Med Tech training and conduct observations to ensure competency

· Perform med cart audits and review QuickMar daily reports, addressing exceptions and missed medications

· Conduct chart audits to ensure compliance with state requirements and company policies

· Prepare for and assist during pre-surveys and surveys

· Provide training on QuickMar and/or Yardi systems

· Monitor POC compliance and assist with annual skills fairs for employees

· Review and assess community referrals for potential denials

· Oversee the operation of wellness departments within buildings, ensuring adherence to clinical policies and procedures

· Monitor incidents of falls and implementation of corrective actions and preventative measures

· Monitor and provide education on infection control practices

· Encourage and monitor for potential referrals for skilled nursing, physical therapy, and occupational therapy for residents

· Be available on-call 24/7 for clinical concerns

· Interact with residents, staff, and visitors to foster a culture of customer satisfaction

· Step in as Director of Nursing when needed

· Update Executive Director and Regional Directors on clinical concerns and operational updates

· Collaborate with the regional team to develop and implement clinical policies and procedures

· Perform all other duties as assigned

Requirements:

 Qualifications:

· Bachelor’s degree in Nursing or related field preferred

· Current RN license in good standing

· Extensive clinical experience in senior living, with a minimum of 5 years in a managerial role

· Strong knowledge of state regulations and compliance requirements

· Excellent communication and interpersonal skills

· Ability to analyze data and generate actionable insights

· Proficient in clinical management software (QuickMar, Yardi)

· Strong organizational and multitasking abilities

· Must be available for on-call duties as required

Working Conditions / Physical Demands:

· Frequent travel to various community locations

· Must be able to lift 50 pounds and support 100 pounds

· Kneel, crouch and bend frequently

· Must be able to stand for entire shift

Supervisory Responsibilities:

· Oversee and support clinical management staff across multiple communities