Tennis Front Desk Agent

SUMMARY

The Tennis Concierge uses a strong understanding of the game of Tennis in order to successfully assist in scheduling court times, match guests or member to the appropriate tennis pro and to engage in and follow the tennis conversations with members and guests. The person in this role is a primary presence in the pro shop answering phone calls, scheduling courts, ringing in retail purchases and using the electronic booking system for all court reservations, and point of sale transaction.

ESSENTIAL FUNCTIONS

• Pro shop coverage
• Answer phones. Return calls and E-mail messages and takes messages.
• Schedule lessons
• Billing
• Escorting guests to the court
• Greeting guests
• Maintain a clean and safe work environment
• Arrange Matches
• Count inventory in accordance with property guidelines and with the leadership of the Supervisor
• Stocking towels and other items needed for the department to run smoothly
• Assist Director of Tennis and fellow pros with all day to day operations
• Assist with league responsibilities
• Adhere to all company standard operating procedures
• Uses electronic booking system for all court reservation and to apply any member and guest payments.
• Able to work weekends and holidays
• Assist with promoting retail sales, membership and lessons
• Actively participates in safety programs and abides by all injury reporting and safety behavior requirements
• Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives
• Perform other duties as directed, developed or assigned

QUALIFICATIONS

Required

• Thorough understanding of the game of tennis
• Retail sales experience
• Flexible availability

Desirable

• Able to fill in for tennis matches and clinics as requested by Tennis Director
• An exceptional understanding of the game of tennis
• Resort Suite knowledge and experience

SKILLS

Required

• Strong written and verbal communication skills
• Ability to sell retail items
• Computer skills to include use of POS system, electronic booking

Desirable

• League experience
• 4.0 level tennis play
• Racquet stringing experience

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting the property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 40 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.