Telephone Triage Nurse

Description:

 

Arizona Gynecology Consultants is seeking a detail-oriented Phone Triage Nurse to support our clinical teams by managing incoming patient communications regarding gynecologic care. This role does not provide direct, in-person patient care. Instead, you will play a critical behind-the-scenes role by reviewing clinical message queues, returning patient calls, and ensuring timely, accurate follow-up using established protocols.

This position is ideal for a nurse who thrives in structured workflows, enjoys clinical problem-solving, and values consistency, accuracy, and teamwork.

• Monitor and manage clinical message “buckets” in AthenaOne
• Review patient inquiries, symptoms, and requests and respond per clinical protocols
• Return patient phone calls to provide guidance, education, and next steps
• Route urgent or complex concerns to providers appropriately
• Document all interactions accurately and timely in the EMR
• Coordinate with providers, medical assistants, and leadership to ensure continuity of care
• Support efficient patient flow by resolving issues without unnecessary escalations
• Prescription refills
• Placing imaging orders
• Prescription prior authorizations
• Post-op follow-up phone calls
• Schedule patients
• Work closely with surgeons, nurse practitioners, and physician assistants and other staff to coordinate care plans and ensure effective communication
• Participate in quality assurance initiatives and contribute to improving clinic operations and patient care processes

This position is full-time, Monday-Friday.

Requirements:

•  Active RN license  
• Minimum 2 years of nursing experience, preferably in ambulatory care, women’s health, GYN, or primary care 
• Experience with telephone triage or clinical call management strongly preferred 
• Demonstrated ability to assess patient concerns and determine urgency using established clinical protocols 
• Strong proficiency with electronic medical records (AthenaOne preferred) 
• Excellent verbal and written communication skills 
• Strong documentation skills with attention to accuracy and timeliness 
• Ability to manage multiple message queues and meet response-time expectations 
• Comfortable working independently while collaborating closely with providers and clinical teams 
• Knowledge of and adherence to HIPAA and patient confidentiality requirements 
• Reliable attendance and ability to work assigned schedules consistently