Collections Specialist

Collections Specialist

Dallas, TX (On-Site)

6 month contract-to-hire

Shift Timing - 11am – 8pm Mon-Fri (may have to work 2 Saturdays/month) eligible for OT

I'm currently working on a Collections and Loss Mitigation Specialist opportunity with a financial services/mortgage servicing organization in Dallas, TX. This is a fully on-site position with no work-from-home option.

The role is an excellent fit for someone who enjoys combining mortgage collections, customer service, and loss mitigation. You would work directly with borrowers who are past due, help identify the reason behind their hardship, pursue appropriate collection efforts, and initiate loss-mitigation options when a borrower cannot make the required payment.

What You'd Be Doing:

• Serve as a primary contact for borrowers who are more than one payment past due.
• Conduct inbound and outbound collection calls, including manual calls and dialer activity.
• Perform light skip tracing and address dialer exclusions when necessary.
• Initiate loss mitigation when traditional collection is not possible.
• Explain available assistance programs and short-term options such as repayment and forbearance plans.
• Perform basic financial analysis to understand borrower hardship.
• Set up one-time draft payments, encourage ACH payments, and follow up on payment promises.
• Maintain accurate documentation while protecting borrower confidentiality.
• Meet call-center performance expectations, including Average Speed of Answer, Abandonment Rate, and Handle Time.
• Stay current on policy, procedure, and investor requirements.

What We're Looking For:

• 2+ years of related experience and/or training, preferably in call center or mortgage default environments.
• High school diploma/GED required; Associate's degree preferred.
• Collections and customer-service experience.
• Strong verbal and written communication skills.
• Ability to multitask, maintain attention to detail, and meet deadlines.
• Experience handling both inbound and outbound calls.
• Ability to perform light skip tracing and basic financial analysis.
• Familiarity with Black Knight products and mortgage default areas such as Bankruptcy, Foreclosure, or REO is preferred.
• Bilingual skills are a plus.