Member Solutions Associate

Become a part of an organization where you’ll feel valued for your unique qualities, feel comfortable being yourself at work, are enabled to reach your potential and recognized for your contributions. At Landmark we embrace our differences by building a culture of belonging, respect and inclusiveness, and strive to take care of our team members. Learn more about our culture and how we all do our part to put people first.

As the Member Experience Associate you will report to the Manager, Member Experience. You will provide an expedient and efficient assistance to all types of member inquiries, primarily through phone contact, using a number of different systems and programs. Cross-sells Landmark products and services.

Benefits:

• Medical, dental and vision insurance
• Life insurance
• 401k
• Employee Assistance Program
• Short and long term disability
• Paid time off

Responsibilities:

• Answers members’ phone inquiries regarding services and their personal accounts, finds solutions for problems or errors, and corrects them.
• Performs transactions for the members per telephone request.
• Educates members in order to self-serve, achieve first call resolution and reduce the amount of future contacts.
• Utilizes various third party systems.
• Proactively cross-sells other credit union services to the members.

Requirements:

• High school diploma or equivalent and a minimum two years of prior customer service experience.
• Bilingual (English/Spanish speaking) candidates preferred.
• Experience or ability to gain proficiency in all programs and systems used for this job.
• Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
https://catalystcareergroup.com/event/milwaukee-job-fair-10-2026/

Milwaukee Job Fair
Wednesday, October 28, 2026
10:00AM - 12:30PM
Embassy Suites by Hilton Milwaukee Brookfield

1200 South Moorland Road
Brookfield, WI 53005

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
https://catalystcareergroup.com/event/milwaukee-job-fair-10-2026/