Front Office Secretary

Office Administrative Assistant

North Coast Roofing LLC

North Coast Roofing LLC is seeking a professional, organized, and dependable Office Administrative Assistant to help manage daily office operations and provide excellent communication between our customers, contractors, crews, and office staff.

Key Responsibilities

• Answering Phones: Professionally answer incoming calls, respond to general questions, take detailed messages, and direct calls to the appropriate person.
• Booking Appointments: Schedule roofing estimates, inspections, repairs, and customer appointments while maintaining an organized company calendar.
• Homeowner Communication: Communicate professionally with homeowners regarding appointments, scheduling, project updates, estimates, and general questions.
• Contractor & Vendor Communication: Communicate with contractors, suppliers, vendors, inspectors, and other professionals regarding active and upcoming roofing projects.
• Pulling Permits: Prepare, submit, and track roofing and building permit applications with the appropriate city or county departments. Follow up on permits and help coordinate required inspections.
• Customer Follow-Up: Follow up with potential and existing customers regarding estimates, appointments, scheduling, and pending project decisions.
• Office Organization: Maintain accurate customer records, project information, permits, schedules, and other important documentation.
• Scheduling & Coordination: Help coordinate communication between homeowners, management, roofing crews, suppliers, and inspectors to keep projects moving efficiently.

Qualifications

The ideal candidate should have strong communication and customer service skills, be organized and detail-oriented, and be comfortable handling multiple responsibilities throughout the day. The position requires professionalism when speaking with homeowners, contractors, vendors, and local building departments.

Experience in roofing, construction, permitting, or a contractor's office is preferred but not required. Training can be provided for the right candidate.

The primary goal of this position is to keep the office organized, maintain strong communication with our customers, and help ensure roofing projects move smoothly from the initial phone call through permitting and scheduling.