Front Desk Agent

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Country Inn & Suites is a beautiful 64 room hotel that has recently completed a beautiful renovation to the whole property including a modern design featured in the guest rooms and all guest facing spaces creating a warm and welcoming space for all of our guests! Country Inn and Suites has a small team of customer service professionals with many years of hospitality experience under their belt! We are searching for the right candidate to fit with our fast-paced hotel environment.