Take the Lead at the Front Desk | Lead Dental Front Desk Administrator - Cromwell, CT
Are you an experienced dental front-office professional ready to take on more responsibility, become a go-to resource for your team, and play an important role in the success of an established practice?
Preferred Dental of Cromwell is seeking a Lead Front Desk Administrator to help lead the daily business-office functions of our Cromwell practice. This is an excellent opportunity for someone with strong dental front-office experience who is confident managing schedules, insurance, patient accounts, treatment coordination, and patient relationships and is ready to step into a more senior role without taking on the full responsibilities of an Office Manager. Why Join Preferred Dental of Cromwell?

Competitive Salary: $60,000-65,000/year, based on experience
Bonus Incentives: Additional earning potential based on performance
Comprehensive Benefits: Medical, dental, vision, 401(k) with employer match, life insurance, and disability coverage
Generous Time Off: 3 weeks PTO + paid holidays
No Evenings or Weekends: Consistent weekday schedule
Leadership Opportunity: Become a key resource for the front office and help maintain strong systems and an exceptional patient experience
Career Growth: Continue developing your leadership skills with opportunities to advance within Affinity Dental Management
Professional Development: Training and resources to strengthen your dental administrative and leadership expertise
Established Practice: Join an experienced clinical and administrative team in a modern dental environment
Operational Support: Access resources and support through Affinity Dental Management

Location & Schedule

Preferred Dental of Cromwell
- 75 Berlin Road, Cromwell, CT 06416
Full-Time
- Monday-Thursday | 8AM-5PM
- Friday | 8AM-4PM
- No evenings or weekends

About Preferred Dental of CromwellPreferred Dental of Cromwell is an established, modern practice featuring 9 operatories, digital charting, Dentrix, and onsite parking. Our team provides comprehensive preventive, restorative, cosmetic, implant, endodontic, and periodontal care. As our Lead Front Desk Administrator, you'll be an important connection between our patients, providers, clinical team, and business office.
What You’ll Do

Help oversee daily front-office operations and maintain an organized, professional patient experience
Manage provider schedules, confirmations, recalls, cancellations, and patient flow to support productive days
Greet patients, answer phones, and serve as a trusted resource for patient questions and concerns
Prepare and present treatment plans, financial options, and patient payment arrangements
Verify insurance information, submit claims and predeterminations, and follow up on outstanding claims
Manage patient accounts, payments, accounts receivable, and collection follow-up
Maintain accurate patient records while ensuring HIPAA compliance
Support front-office systems, supplies, correspondence, and daily administrative needs
Collaborate with providers and team members to resolve issues and keep the practice running smoothly

What We’re Looking For

2+ years of dental front-office experience strongly preferred
Experience with dental scheduling, insurance, billing, collections, and patient accounts
Comfortable presenting treatment plans and discussing financial arrangements with patients
Strong understanding of dental terminology and front-office workflows
Dentrix or comparable dental software experience preferred
Excellent communication, customer service, and conflict-resolution skills
Strong organization, accuracy, and attention to detail
Confident handling multiple priorities in a busy dental practice
Professional, dependable, collaborative, and comfortable taking initiative
High school diploma or equivalent required; associate degree or relevant administrative certification preferred

Ready for the Next Step in Your Dental Front Office Career?You don't have to become an Office Manager to become a leader. As our Lead Front Desk Administrator, you'll have the opportunity to take greater ownership of the front office, help keep the practice productive and organized, support patients through their treatment journey, and become an important resource for the entire team. If you're an experienced dental administrative professional who's ready for more responsibility, competitive compensation, bonus potential, great benefits, and room to grow, we'd like to meet you. Apply today to join Preferred Dental of Cromwell as our Lead Front Desk Administrator.
Preferred Dental of Cromwell is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or other characteristics protected by law. Employment is contingent upon successful completion of applicable background, reference, and employment verification requirements.
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Compensation details: 60000-65000 Yearly Salary

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Lead Dental Front Desk Administrator

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