Guest Engagement Specialist

Guest Engagement Specialist - $20

Express is hiring for MULTIPLE Seasonal Guest Engagement Specialist positions for a company in Knoxville, TN. 

Guest Engagement Specialist responsibilities: 

• Provide exceptional service via phone, email, chat, and text.
• Assis guests with placing orders to answering billing questions.
• Navigate multiple systems and applications
• Heavy documentation of customer interactions
• Contribute to a positive, collaborative team environment during the busy season

Guest Engagement Specialist Qualifications: 

• High school diploma or equivalent 
• Outstanding written and verbal communication
• Highly proficient on a computer and computer programs such as Google Workspace
• Comfortable lifting up to 15 lbs
• Comfortable to sit for extended periods of time
• Availability to work evenings and weekends
• Previous experience in customer service required

Guest Engagement Specialist Shift: 

• Seasonal from (OCT - JAN)
• Training is M-F, 9AM - 5:30.
• After training, schedule subject to change.
• Must have availability for evenings and weekends throughout peak season. 

Applying for the Guest Engagement Specialist is easy, pick any of the following options:

• Call 865-273-2158, ask for Magy
• Walk-In: 8am-3:30pm MON-FRI, 631 William Blount Drive, Maryville, TN 
• Submit an application at Expresspros.com/AlcoaTN
• Quick apply here:  https://tinyurl.com/3edmfypw
• Email: Magy.Gonzales@Expresspros.com

#2362TN