Hospital Applications Analyst

Responsibilities:

• Support ongoing application initiatives across policy management, staff scheduling, incident reporting, and the Electronic Health Record (EHR).
• Coordinate application upgrades, enhancements, configuration changes, and related activities with stakeholders, application teams, and vendors.
• Plan and support user acceptance testing (UAT), including test scenario development, tester identification, results tracking, issue management, and resolution follow-through.
• Partner with hospital staff and subject matter experts to identify workflow challenges, application pain points, and improvement opportunities.
• Gather, document, and communicate operational and business requirements to application and technical teams.
• Assess impacts of application changes on workflows, policies, procedures, reporting, and staff responsibilities.
• Coordinate implementation readiness, including communications, training, SOPs, policies, workflow documentation, and end-user support materials.
• Track issues, decisions, dependencies, and action items and drive accountable follow-through.
• Serve as a knowledgeable resource and super user for key applications, assisting staff and escalating technical issues as needed.
• Support implementation and stabilization of newly introduced hospital applications.
• Assist with EHR implementation planning and readiness, ensuring operational requirements and workflows are identified, documented, and represented.
• Facilitate meetings and working sessions with operational, clinical, administrative, and technical stakeholders.

Required Skills & Qualifications:

• Experience supporting healthcare or hospital applications, implementations, upgrades, or optimization initiatives.
• Understanding of healthcare operations and the relationship between technology, workflows, policies, and end-user practices.
• Experience coordinating application testing/UAT and implementation readiness activities.
• Ability to elicit and document business requirements, workflows, issues, and process improvement opportunities.
• Strong organizational skills with capability to manage multiple concurrent initiatives and drive issues to resolution.
• Excellent communication and interpersonal skills for collaboration with frontline staff, leaders, technical teams, and vendors.
• Comfort working independently to identify gaps or risks and coordinate appropriate stakeholders.

Preferred Skills:

• Project management fundamentals and timeline management.
• Healthcare operations insight across clinical and non-clinical environments, including EHR familiarity.
• Regulatory and compliance awareness within hospital settings.
• Organizational change awareness and readiness planning.

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