Client Information Center

We are looking for a dependable, detail-oriented administrative team member to support the Client Information Center in Cleveland, Ohio. This Long-term Contract position is ideal for someone who enjoys helping the public, handling a high volume of inquiries, and keeping daily office operations organized in a fast-paced, fully on-site environment. The person in this role will serve as a key point of contact for visitors, callers, employees, and candidates while providing accurate information and efficient administrative support.

Responsibilities:
• Respond to incoming calls and front-desk inquiries courteously, providing clear information and directing requests to the appropriate department or contact.
• Welcome and assist members of the public, employees, and other visitors while maintaining a courteous and service-focused office presence.
• Perform data entry tasks with accuracy and timeliness to support records, correspondence, and daily administrative workflows.
• Scan, organize, and maintain documents so files remain current, accessible, and properly managed.
• Support general office operations by preparing materials, handling routine administrative tasks, and following through on assigned work.
• Manage multiple requests at once while prioritizing urgent needs and maintaining attention to detail in a busy environment.
• Use Microsoft Office tools to create, update, and track documents, logs, and other administrative records.
• Provide consistent customer support by answering questions, resolving basic issues, and escalating more complex matters when needed.• Prior experience in administrative support, receptionist work, customer service, or a similar office-based role.
• Strong verbal and written communication skills with the ability to interact effectively with the public and internal staff.
• Proficiency in Microsoft Office applications and comfort with basic computer tasks and data entry.
• Ability to work on-site in Cleveland, Ohio in an office setting that requires strong attention to detail.
• Strong organizational skills with careful attention to accuracy, follow-up, and task completion.
• Ability to handle a multi-line phone system and manage several priorities throughout the day.
• Dependable, adaptable, and comfortable working in a fast-paced environment.