Call Center Representative

Job Title: Call Center Representative
Location: Chattanooga, TN
Job Type: Full-Time, Onsite, Contract (3+ months, could go perm)
Hours of Operation: Monday – Sunday 9am to 10pm
Compensation:

• Start rate: $11.00/hr.
• Associate degree: $12/hour
• Bachelor’s degree: $13/hour
• Bilingual differential: Up to an additional $2/hour for qualified Spanish, Korean, or Mandarin speakers

About the Role:

We are seeking a reliable and customer-focused Call Center Representative to join our team on a full-time, onsite. This is a contract role, offering a great opportunity to contribute to a customer service environment.

Key Responsibilities:

• Answer incoming phone calls promptly and professionally, assisting customers with inquiries, orders, or concerns.
• Provide accurate information and resolve customer issues efficiently to ensure high levels of satisfaction.
• Document all customer interactions clearly and accurately in the system.
• Collaborate with internal departments to follow up on customer requests or escalate issues when necessary.
• Maintain a positive and courteous attitude in all customer interactions.
• Adhere to company policies and call center procedures to meet performance and quality standards.

Qualifications:

• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Ability to navigate computer systems and enter data efficiently while on calls.
• Strong attention to detail and problem-solving abilities.
• Punctual, dependable, and able to work full-time onsite, Monday through Friday.

At Partners Personnel, we deliver more to every employee and client we serve. Our team of staffing industry experts is dedicated to helping our employees advance their careers while connecting our clients with the nation’s top talent. Experience the difference of staffing made personal at Partners Personnel