Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join a manufacturing team. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting customers, managing order information, and keeping records accurate in a fast-paced environment. The role requires strong communication skills, solid Microsoft Excel proficiency, and a careful approach to data entry and follow-through.

Responsibilities:
• Review incoming orders for completeness, confirm pricing details, and check product availability before processing.
• Enter and maintain customer and order information accurately using internal systems and spreadsheets.
• Work closely with warehouse and production partners to help keep shipments on schedule and support on-time delivery.
• Respond to customer questions and resolve order-related concerns with professionalism and urgency.
• Share clear updates on product details, expected lead times, and delivery timelines to support customer needs.
• Monitor order activity and follow up on discrepancies to help ensure records remain current and accurate.
• Manage email correspondence and routine documentation related to customer accounts and order status.• Previous experience in customer service, order entry, or a related support role.
• Strong Microsoft Excel skills with the ability to work confidently with data.
• High level of accuracy and attention to detail in data entry and recordkeeping.
• Effective written and verbal communication skills for customer and internal team interactions.
• Proficiency in Microsoft Word and email communication.
• Ability to handle multiple tasks and stay organized in a busy manufacturing environment.
• Commitment to providing responsive service and maintaining accurate information.