MANAGER - SURVEILLANCE

OVERVIEW:

The incumbent is responsible for coordinating and managing surveillance operations by participating in the observation and recording of gaming activity to help safeguard Hard Rock Hotel & Casino Sacramento at Fire Mountain assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations.  

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Responsible for assisting the Director in the overall Surveillance operations of Hard Rock Hotel & Casino Sacramento at Fire Mountain.

• Maintain the integrity and confidentiality of the Surveillance department, OLC and company matters.

• Supervise the surveillance of VLT operations, guests, team members, drops and monetary transactions.

• Interact and communicate with other department manages, OLC and all other regulatory personnel when necessary.

• Oversee department personnel including hiring, disciplinary actions and performance evaluations. 

• Oversee schedules and assignments; maintains files and reports prepared for Surveillance as needed to implement gaming operations.

• Oversee training of the Surveillance employees and establish internal policies and procedures for the staff.

• Oversee Surveillance investigations of all types.

• Assist in reviews, analyzes and determines equipment needs and installation of cameras, and works with applicable vendors to manage projects and ensure all needs and expectations are met.

• Reviews any expansion projects and ensure sufficient camera coverage and proper placement. 

• Assist and prepares department operating budget, monitor progress and take action on budget variance items.

• Perform the duties of a Surveillance Observer as required.

• Attend and participate in meetings, completing follow-up as assigned. 

• Perform work regularly and predictably.

• Perform all other duties as assigned.

• Attend seminars when needed.

• Responsible for cleaning and sanitizing work and public spaces.

• Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a Bachelor’s Degree (BA), a minimum of five to seven years gaming experience and three to five years casino surveillance experience along with a significant knowledge in casino operations. Minimum three years supervisory or management experience required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.

• Must successfully pass background check.

• Must successfully pass drug screening.

• Must be at least twenty-one (21) years of age.

• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

• Prior experience in the Gaming industry required. 

• Prior experience in Tribal Gaming strongly preferred.

KNOWLEDGE OF:

• Knowledge of a 24-hour, 7 day a week gaming operation. 

• Knowledge of industry’s most sophisticated surveillance equipment, knowledge of gaming industry and normal trends in losses, ability to recognize and monitor suspicious activities of team members and guests.

• Knowledge of gaming scams in order to foresee and defray losses to Hard Rock Hotel & Casino Sacramento at Fire Mountain, knowledge of monitoring techniques and ability to network with other gaming corporations and discuss surveillance activities.

• Must possess excellent management, administrative, organizational and leadership abilities.

ABILITY TO:

• Define problems, collect data, establish facts and draw valid conclusions.

• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.