Green -- Customer Service Program Manager - Consulting

This role is tied to a public-sector opportunity with a defined submission deadline. Open the role details to review project status, client/source context, responsibilities, evidence requirements, application steps, and the FuntoNetwork public links before applying. The full role page includes the structured role snapshot and current RFP status context.

Role Snapshot

Project Status: Green - Open - Accepting Applications

Deadline for Submission: October 20, 2026 at 6:00 PM Eastern Time

Rate: Estimated 30-70 USD / Hour based on role, experience, and final project requirements

Client / Source: New York City Department of Education

Department: Program and Project Delivery

Reports To: Director of Consulting Services

Location: New York City, New York, United States

Travel: As required by project scope

Type: Individual consultant opportunity for an upcoming project

About FuntoNetwork

At FuntoNetwork, we connect experienced consultants with upcoming project opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.

The Opportunity

FuntoNetwork is seeking a Customer Service Program Manager for upcoming project opportunity: New York City Department of Education.

Core Responsibilities

• Review the NYC DOE service support requirements that apply to customer service management.
• Map incoming requests and escalation routes for the proposed customer service management service.
• Identify the service records needed to measure request volume and resolution.
• Define proposed handling steps for routine and urgent NYC DOE service support issues.
• Document staffing and coverage assumptions for the customer service management role.
• Describe how unresolved requests would move to the responsible support team.
• Identify data quality checks for NYC DOE service support case and performance records.
• Explain the proposed review of response times, backlog and repeat issues.
• Prepare examples of customer service management reports or procedures for buyer review.
• Record buyer questions that must be settled before customer service management delivery starts.

What You Bring

• A current resume or professional profile showing experience directly relevant to Customer Service Program Manager - New York City Department of Education.
• Examples of comparable work, outcomes, deliverables, and the tools or methods you personally used.
• Copies or verifiable details for any license, certification, education, clearance, or training expressly required by the role or solicitation; do not claim credentials that cannot be documented.
• Your availability, work location, travel or onsite capacity, rate expectations, and any schedule constraints before the submission deadline.
• Accurate disclosure of conflicts, employment or subcontracting restrictions, and authorization to submit your qualifications for this opportunity.

Bring a current resume, examples of relevant individual project work, role-required credentials, availability, and your proposed hourly rate. Be prepared to explain your own contribution to comparable deliverables.

How to Apply

Apply for this role through the FuntoNetwork app with your current resume, relevant project experience, availability, work location, and proposed hourly rate in the stated currency. Include the role-specific credentials and evidence requested under What You Bring. Rates shown are estimates unless expressly confirmed; the agreed rate, scope, and start date will be confirmed in writing before work begins. Selection depends on project requirements, client approval, and award. An optional self-interview supports your application and does not guarantee selection.

Contact

Samuel Andoh | Account Manager

Email: samuel.andoh@funtonetwork.com

Website: www.funtonetwork.com

FuntoNetwork is an equal opportunity platform.

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Optional Self-Interview for This Role

You may request an optional self-interview. It does not guarantee selection or project award.

Request an optional self-interview