Field Services Technician

Overview

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Field Services Technician.

 

Type: Contract

Job Title: Field Services TechnicianLocation: Corning, NY*Candidates must be able to commute and work onsite in Corning, NY*

Work Hours: M-F 8am-5pm

 

Description

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

 

Daily tasks include (but are not limited to):

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (OneDrive, SharePoint, Office365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remediating Symantec Endpoint Protection
• Dameware/LogMeIn remote connection/utilization
• MECM Deployment server utilization
• Asset management skills
• Microsoft Edge and various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Conference Room equipment
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• Cisco WebEx service support
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment
• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work

 

Qualifications

 

Education

• Associates Degree (preferred), HS Diploma or GED Minimum Required

 

Required Skills

• 1+ year Hardware Experience (beyond imaging/deployment)
• 1+ year Customer Service / In-Person Support Experience
• Technical Focus
• Customer Engagement
• Must be able to lift equipment up to 40 pounds, as required.

 

Preferred Skills

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

 

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

 

To be considered for this opportunity, please apply directly through our website by clicking the link below.