Bilingual Customer Service Representative

Position Details:

• Position Type: Full-Time (Temp-to-Hire)
• FLSA Status: Non-Exempt
• Salary: $35,360 annually / $17 hourly
• Scheduled Shift: 8:30 AM – 5:00 PM (30-minute lunch) 
• • Please note: This will transition to 9:30 AM – 6:00 PM (30-minute lunch) once the office is fully operational.
• Office Location: 900 Arion Parkway, Suite 104, San Antonio, TX 78216
• Reports To: Manager Adrian Ruiz and Assistant Manager Gerardo Gamino

About the Role: Customer Service Representatives are responsible for collecting payments on behalf of various clients across the country. Responsibilities include handling inbound and outbound calls in compliance with FDCPA (Fair Debt Collection Practices Act) guidelines.

Key Performance Indicators (KPIs):

• Average Call Handle Time
• Call Notation Accuracy and Speed
• Daily Call Volume Handled

This is a fast-paced, high-volume environment, so candidates must be able to multitask, navigate multiple systems, update account notes in real time, and communicate clearly and professionally with customers.

Ideal Candidate Profile:

• Basic computer skills
• Ability to compute basic math
• Ability to multitask and switch between multiple systems
• Competitive, resourceful, and goal-driven
• Strong work ethic and team player mentality
• Punctual and dependable with good attendance
• Knowledge of FDCPA, HIPAA, and state/local collection laws (preferred)
• Eligible for licensing in all states (preferred)
• Excellent listening and communication skills
• Professional demeanor and stress tolerance
• Able to handle escalated calls and reach resolutions
• Well-organized in taking and processing payments
• Capable of maintaining the Firm’s standards while handling calls
• Must be able to efficiently navigate the CUB’s system