Call Centre Representative

QUALIFICATIONS
Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.
• 5 Years of customer service and Call Center experience; banking experienced preferred
• Excellent phone communication and listening skills
• Ability to prioritize and manage daily workload
• Ability to multi-task and work independently in a fast-paced work environment
• Computer proficiency and acumen
• Self-motivated attitude with a desire to succeed
• Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)

EDUCATION
• High School (GED Equivalent), Bachelor’s Degree preferred.

Location: Johnston for training and the job

Hours Monday - Friday

8:30am - 5pm after training, hours subject to change due to business needs