Bilingual Customer Service Representative

Customer Service Representative

Bilingual: French/English

Job Description:

Are you a customer-focused professional who enjoys solving problems, helping people, and making a difference? Do you have strong communication skills and experience working in a call center, healthcare, medical device, or customer service environment?

What You’ll Do

· Serve as a key point of contact for customers by handling incoming calls, emails, and web-based inquiries in French and English.

· Provide professional, timely, and solutions-focused customer service throughout the service and repair process.

· Process Return Material Authorizations (RMAs) and service requests for medical devices, including warranty and non-warranty repairs and preventive maintenance.

· Respond to customer questions regarding device returns, repair status, service estimates, warranties, and extended service agreements.

· Enter and maintain customer account, service, and repair information in Enterprise Resource Planning (ERP) and other business systems.

· Identify recurring customer issues and contribute ideas and solutions to improve processes and customer experience.

· Work collaboratively with internal departments to resolve customer concerns and ensure timely completion of service requests.

· Meet or exceed department performance goals, including customer satisfaction, first-call resolution, response times, documentation accuracy, and service quality.

· Maintain confidentiality and protect sensitive customer information at all times.

Required Qualifications

· High school diploma or equivalent.

· Fluent French and English communication skills — both written and verbal.

· At least 1 year of customer service or call center experience, preferably in a healthcare, medical device, or related environment.

· Experience working with Complaint Management Systems.

· Experience using ERP systems, such as Oracle EBS, is preferred.

· Strong computer skills and the ability to quickly learn new software and web-based applications.

· Working knowledge of Microsoft applications, including Microsoft Teams and SharePoint.

· Strong verbal and written communication skills.

Please connect with us to obtain additional details about this exciting opportunity.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.