Violations Manager - Section 8

HQS Violations Manager – Section 8

Overview

The HQS Violations Manager is responsible for overseeing the daily operations of the HQS Violations team within the Section 8 Department. This position directly supervises assigned staff and ensures Housing Quality Standards (HQS) inspections, violations, failed inspections, repairs, re-inspections, and related compliance matters are properly tracked, followed up on, and resolved within required timeframes.

The Manager works closely with Section 8 staff, Property Managers, Superintendents, maintenance teams, residents, and housing agencies to ensure compliance requirements and departmental expectations are met.

Responsibilities

Responsibilities include, but are not limited to:

• Supervise and oversee the daily activities of the HQS Violations team.
• Assign and prioritize staff workloads and monitor completion of assignments.
• Establish clear expectations and ensure staff meet departmental deadlines and performance standards.
• Provide ongoing training, guidance, coaching, and support to assigned employees.
• Review staff work for accuracy, completeness, and timely follow-up.
• Monitor employee productivity and address performance, workflow, or accountability concerns as appropriate.
• Assist with performance evaluations and corrective action in coordination with management and Human Resources.
• Ensure adequate departmental coverage and redistribute assignments when necessary.
• Oversee and maintain the HQS inspection and violation calendar.
• Monitor scheduled inspections, failed inspections, violations, re-inspections, and correction deadlines.
• Ensure failed inspection items and violations are promptly assigned and followed through to completion.
• Oversee the generation and tracking of work orders related to HQS deficiencies and violations.
• Follow up with Property Managers, Superintendents, maintenance staff, and other responsible parties regarding outstanding repairs.
• Monitor open and aging violations and escalate overdue or unresolved matters when necessary.
• Coordinate inspection, repair, and re-inspection appointments with residents, property staff, inspectors, and housing agencies.
• Ensure required notices and correspondence are prepared and distributed timely.
• Maintain accurate HQS tracking reports, violation logs, inspection records, work orders, and compliance documentation.
• Ensure completed repairs are properly documented and submitted for re-inspection or violation closure when required.
• Monitor recurring inspection failures or compliance issues and communicate concerns to management.
• Prepare and provide management with updates regarding open violations, outstanding repairs, upcoming deadlines, and departmental performance.
• Serve as a point of contact for escalated HQS inspection and violation matters.
• Communicate professionally with residents, housing agencies, property staff, and internal departments regarding inspections, repairs, and compliance matters.
• Assist with audits, agency requests, special projects, and other Section 8/HQS compliance initiatives.
• Perform other related duties as assigned by management.

Required Qualifications

• At least 4 years of prior experience in Section 8, affordable housing, property management, HQS inspections, housing violations, or housing compliance.
• Prior supervisory, management, or team-lead experience.
• Knowledge of Housing Quality Standards (HQS) and Section 8 inspection and compliance processes.
• Ability to effectively supervise employees, delegate responsibilities, manage workloads, and monitor staff performance.
• Strong leadership, organizational, and follow-up skills.
• Ability to manage multiple priorities, deadlines, and time-sensitive compliance matters.
• Strong attention to detail and commitment to maintaining accurate records and documentation.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to communicate effectively and professionally with employees, residents, housing agencies, property management staff, and senior management.
• Ability to identify and appropriately escalate compliance, performance, or operational concerns.
• Proficiency with Microsoft Office, email, spreadsheets, property management systems, and other applicable computer systems.
• Ability to work independently while effectively managing and collaborating with a team.
• Ability to maintain confidentiality and exercise sound professional judgment.