Front Desk Agent

Join Our Hotel Team!

We are looking for a friendly, professional, and dependable Front Desk Agent to join our hotel team. The ideal candidate enjoys helping guests, providing excellent customer service, and creating a welcoming experience from check-in to check-out.

Responsibilities

• Welcome and assist guests with a warm, professional attitude
• Check guests in and out efficiently and accurately
• Handle reservations, room assignments, payments, and guest requests
• Answer phone calls, emails, and guest inquiries
• Provide information about hotel services and local attractions
• Address guest concerns and resolve issues professionally
• Maintain accurate guest records and follow hotel procedures
• Communicate effectively with housekeeping and other departments
• Maintain a clean, organized, and professional front desk area
• Follow hotel safety, security, and customer-service standards

Qualifications

• Previous hotel or customer-service experience preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills
• Strong attention to detail and reliability
• Ability to work flexible hours, including weekends and holidays
• Bilingual skills are a plus

What We Offer

• Competitive pay
• Flexible scheduling
• Employee hotel discounts
• Opportunity for growth and advancement
• Supportive team environment

Position: Front Desk Agent Job Type: Full-time / Part-time Schedule: Must be available for weekends and holidays as needed Experience: Hotel or customer-service experience preferred