Bank Call Center Representative {176985}

NOW HIRING! A-Line is seeking a Client Services Specialist to join the Commercial Operations team. This role is responsible for delivering high-quality service to commercial clients while resolving questions, technical issues, and service concerns related to Cash Management, ACH, and Commercial Card products.

The ideal candidate is an experienced customer service professional who can communicate effectively, troubleshoot complex issues, manage multiple priorities, and work independently in a fast-paced environment.

Client Services Specialist – Johnston, RI

Pay: $20/hr
Location: On-Site in Johnston, RI
Schedule: Monday–Friday, 10:30 AM–7:00 PM after training
Note: Hours are subject to change based on business needs.

Key Responsibilities

• Serve Cash Management, ACH, and Commercial Card customers through telephone, chat, and email.
• Research products and services and educate clients on available solutions.
• Independently support internal and external customers with a wide range of Commercial Card, ACH, Cash Management, and technical issues.
• Diagnose, prioritize, resolve, and/or appropriately escalate technical, system, and procedural issues.
• Partner with operational support teams to investigate and reconcile client issues.
• Identify recurring service issues and perform root cause analysis to determine potential solutions and process improvements.
• Support implementation of solutions designed to improve service levels, reduce operational effort, and enhance the overall client experience.
• Monitor potential problems or obstacles and proactively communicate concerns to management.
• Meet or exceed established department service, quality, and productivity standards.
• Maintain consistent, professional communication with clients, colleagues, and internal partners.
• Exercise independent judgment and strong attention to detail when resolving client concerns.

Required Qualifications

• 5 years of customer service and call center experience.
• Banking experience preferred.
• Excellent verbal and written communication skills.
• Strong phone communication and active listening skills.
• Ability to prioritize and manage a daily workload effectively.
• Ability to multitask and work independently in a fast-paced environment.
• Strong computer proficiency and technical aptitude.
• Self-motivated with a strong desire to succeed.
• Strong analytical and problem-solving skills.
• Ability to recognize trends and identify potential service issues.
• Strong interpersonal skills and the ability to navigate difficult situations professionally.
• Goal-oriented with a commitment to meeting service and productivity objectives.

Education

• High School Diploma or GED required.
• Bachelor's Degree preferred.

What We're Looking For

The successful candidate will be a solutions-oriented customer service professional who enjoys troubleshooting, helping clients, and finding ways to improve recurring processes. Strong communication, analytical thinking, attention to detail, and the ability to manage multiple customer needs are essential for success in this position.