BILINGUAL CUSTOMER ACCOUNT SPECIALIST

BILINGUAL CUSTOMER ACCOUNT SPECIALIST

LOCATION: Irving, TX | Hybrid after successful completion of training

COMPENSATION & SCHEDULE

• $20–$24/hour, depending on experience

• Monday–Friday: 8am - 6pm & Saturdays as needed

ROLE IMPACT: Support customers by providing responsive service, resolving account and payment concerns, and maintaining accurate account information. Success in this role requires strong problem-solving skills, clear bilingual communication, and professional follow-through on outstanding customer matters

KEY RESPONSIBILITIES

• Contact customers regarding account balances, payments, and payment arrangements while delivering professional customer service.

• Process payments and accurately document account activity, updates, and customer interactions.

• Research and resolve payment discrepancies, account questions, and other customer issues.

• Maintain accurate, current customer account information and follow up on outstanding matters.

• Protect the confidentiality of customer, account, and financial information.

MINIMUM QUALIFICATIONS

• Bilingual English/Spanish required, with strong verbal communication and customer service skills.

• Demonstrated problem-solving ability and comfort discussing payments, balances, and account information with customers.

• Detail-oriented with accurate data entry skills, computer proficiency, and the ability to learn new systems.

CORE TOOLS & SYSTEMS

• Customer account management systems

• Payment processing systems

• Data entry and account documentation tools

• Standard computer and office applications

PREFERRED SKILLS

• Bankruptcy experience

• Experience with account maintenance, payment resolution, or customer account support

LEGAL NOTICE

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