Load Coordinator

The Load Coordinator plans, schedules, and manages freight movements to ensure timely, cost-effective transportation. This role coordinates truckload (TL) and less-than-truckload (LTL) shipments, maintains strong customer and broker relationships, monitors load activity, and resolves transportation issues to support efficient operations.

• Coordinate and schedule TL and LTL freight for assigned regions.
• Manage reload opportunities and assign drivers to maximize fleet utilization.
• Enter and maintain freight orders, load information, and shipment documentation.
• Monitor shipment status, loading/unloading activities, and delivery schedules.
• Communicate regularly with customers and brokers regarding load updates, schedule changes, and service issues.
• Track and report detention, lumper, and OSD (over, short, and damaged) claims.
• Resolve transportation and customer service issues promptly.
• Follow up on detention requests and outstanding load payments.
• Assist with training new team members and support continuous process improvements.
• Uphold company values and contribute to a positive team environment.

• Transportation, logistics, dispatching, or freight coordination experience preferred.
• Knowledge of TL and LTL freight operations.
• Strong communication, customer service, and relationship-building skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficiency with logistics software, EDI/API systems, and Microsoft Office.
• Strong problem-solving abilities and attention to detail.
• Ability to type 30-35 WPM or greater.

Full-time, Monday through Friday, on-site. Schedule flexibility and occasional extended hours may be required to meet business needs.

Note: This description outlines the primary responsibilities of the position and is not intended to be an exhaustive list of all duties that may be assigned.