Medical Phone Room Receptionist

Are you someone who enjoys helping people, staying organized, and managing a high volume of calls in a fast-paced healthcare environment? We are hiring a Medical Receptionist to join our client's dedicated Phone Department team.

In this role, you'll be one of the first points of contact for patients and referring providers, helping ensure every caller receives exceptional service and reaches the right resource quickly. If you thrive in a team-oriented environment and enjoy making a difference in patients' experiences, we'd love to hear from you!

What You'll Do

• Answer and manage a high volume of inbound patient and provider calls professionally and efficiently
• Route calls accurately to the appropriate department or provider
• Schedule patient appointments and coordinate referral appointments
• Assist with pre-authorizations and other administrative support tasks
• Prepare and maintain patient charts according to established protocols
• Provide outstanding customer service while maintaining accuracy and attention to detail
• Collaborate with clinical and administrative teams to support overall patient care

Why Join This Team?

• Full-time, temporary-to-hire opportunity
• Be part of a supportive healthcare team focused on exceptional patient care
• Opportunity to build long-term career stability within a respected medical practice
• Collaborative environment where your work directly impacts the patient experience

We're looking for someone who makes patients feel welcome, heard, and cared for from their very first interaction.

Interested? Contact our team today at (563) 359-7535 to learn more about this opportunity. Christin, Erin, and Tammy would be happy to discuss the position with you.

What We're Looking For

• Previous experience in a Receptionist, Medical Receptionist, Customer Service, Front Office, Call Center, or related role preferred
• Experience handling multiple phone lines in a busy environment
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Proficiency with computer systems and standard office software
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with HIPAA regulations
• Positive attitude and team-first mindset