Customer Services Representative

Customer Service Representative

Location: Austin, TX – Onsite
Duration: 9+ Months Contract, with possible extension
Job Type: Contract

Job Description

We are seeking a Customer Service Representative to join our team in Austin, TX. The ideal candidate will have recent experience working in a high-volume inbound contact center and be comfortable assisting customers and providers with inquiries while maintaining accuracy, professionalism, and strong service quality.

Responsibilities

• Handle a high volume of inbound customer service calls in a professional and courteous manner.
• Respond to inquiries related to eligibility, medical claims status, and program information.
• Provide accurate, unbiased assistance and help customers resolve their concerns.
• Escalate or transfer calls to the appropriate department when necessary.
• Accurately document customer interactions, inquiries, and resolutions in online systems and logs.
• Navigate multiple systems while speaking with customers and maintaining accurate documentation.
• Meet or exceed established performance, quality, productivity, and attendance standards.
• Maintain professionalism and a positive customer-service approach during all interactions.

Required Qualifications

• At least 6 months of high-volume inbound contact center experience within the last 12 months.
• Strong verbal and written communication skills.
• Ability to multitask while maintaining accuracy and professionalism.
• Strong attention to detail and documentation skills.
• Ability to work effectively in a fast-paced call center environment.
• Must be comfortable working onsite in Austin, TX.
• Ability to work any 8-hour shift between 7:00 AM and 7:00 PM.
• Must be able to maintain the assigned schedule without changes during the first 90 days.

Preferred Qualifications

• Experience with Microsoft Office.
• Previous experience in healthcare, Medicaid, Medicare, insurance, or government programs.
• Experience handling high-volume customer inquiries and working with multiple systems simultaneously.
• Strong problem-solving and call-resolution skills.

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