Call Center Representative - CCR 26-13339

Call Center Representative

Pay Rate: $19.43–$26.17/hour
Education: High School Diploma/GED
Experience: 1+ year of relevant call center/customer service experience
Bilingual: Required — facility specific
Certifications: None required
Location: New York, NY 10041

Job Summary

The Call Center Representative provides professional customer and patient support by handling incoming and outgoing calls, answering questions, resolving concerns, and assisting with clinic appointment scheduling.

Responsibilities

• Answer incoming patient and customer calls.
• Schedule, reschedule, and book clinic appointments.
• Make appointment reminder calls to patients.
• Answer patient inquiries regarding clinic appointments.
• Handle customer questions, concerns, and complaints.
• Provide accurate information and assistance over the phone.
• Use in-house phone systems and pagers.
• Make overhead announcements as needed.
• Provide technical and general support when required.
• Perform other assignments as necessary.

Required Qualifications

• Minimum 1 year of call center or customer service experience.
• Strong telephone and phone-handling experience.
• Healthcare or patient scheduling experience is highly relevant.
• Bilingual ability as required by the facility.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong problem-solving abilities.
• Computer literate with the ability to navigate relevant systems.
• Experience providing customer service in a call center environment.
• Knowledge of payroll policies and procedures.
• High School Diploma or GED.

BENEFITS: This position does not offer any additional benefits.