Outbound Sales Representative
•Today
| Verified Pay check_circle | Provided by the employer$20 - $25 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | McLean, VA 22101 McLean, Virginia open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$22.50
$36.25
$77.28
About this job
Job Description
Job Description
Sparks Group has partnered with a leading residential home services company to identify a Customer Service Representative for an onsite opportunity. This role is ideal for an engaging, tech-savvy professional who enjoys connecting with customers, working toward goals, and staying active in a fast-paced call center environment.
The Customer Service Representative will be responsible for a high volume of outbound calls, connecting with homeowners, answering questions, following up on leads, and scheduling appointments. The ideal candidate is confident speaking with customers over the phone, can maintain a natural conversation, and brings previous call center or home services experience.
Responsibilities:
- Make approximately 300 outbound calls per day to prospective and existing residential customers.
- Contact homeowners to follow up on leads, generate interest, and schedule appointments.
- Engage customers in professional, friendly, and natural conversations while following established call scripts and processes.
- Handle inbound customer calls as needed and provide timely, helpful assistance.
- Schedule appointments based on customer needs and team availability.
- Follow up with customers regarding appointments, next steps, and outstanding information.
- Accurately document customer interactions, appointment details, and follow-up activity in the CRM.
- Use a dialer system throughout the day to efficiently manage a high volume of outbound calls.
- Navigate multiple technology platforms and systems while actively speaking with customers.
- Ask appropriate questions to understand customer needs and determine the appropriate next steps.
- Maintain a positive and professional customer experience during every interaction.
- Meet established call volume, productivity, and performance expectations.
- Work collaboratively with team members, ask questions, and contribute to a supportive team environment.
- Participate in ongoing coaching, script training, and CRM/system training.
Qualifications/Background Profile:
- 1+ years of inbound and/or outbound call center or customer service experience.
- Previous experience making high-volume outbound calls.
- Experience using a dialer system in a call center environment.
- Experience in home services, residential services, roofing, construction, HVAC, plumbing, remodeling, or a similar industry is highly preferred.
- Strong verbal communication skills and the ability to carry a natural, engaging conversation with customers.
- Comfortable making a large number of outbound calls throughout the workday.
- Tech-savvy and able to quickly learn new CRM and call center systems.
- Self-motivated, energetic, and willing to take initiative.
- Comfortable working from scripts while still maintaining a personable and conversational approach.
- Ability to work effectively in a team environment and actively participate in coaching and training.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1303535612 Posted: 2026-10-08 Job Title: Outbound Sales Representative
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