1st Shift Call Center Rep
•Today
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Cleveland, OH Cleveland, Ohio open_in_new |
About this job
Job Description
Job Description
Shift: 1st Shift Hours: 9:30 AM – 6:00 PM
Job Summary
Our Client is seeking multiple experienced Call Center Representative to assist customers with scheduling and coordinating healthcare transportation. This is a fast-paced customer service position that requires prior call center experience, strong computer skills, professionalism, and excellent communication.
Because this position involves working with healthcare transportation and sensitive customer information, candidates must be able to successfully complete a thorough background check.
Job Responsibilities
- Handle a high volume of inbound and outbound customer calls
- Schedule transportation to and from medical appointments
- Verify customer, appointment, and transportation information
- Update, change, or cancel existing ride reservations
- Accurately enter and document information in company systems
- Assist customers with transportation questions, delays, and concerns
- Communicate professionally with customers, drivers, dispatchers, and internal staff
- Navigate multiple computer programs while speaking with customers
- Maintain confidentiality and follow company procedures
- Provide professional and patient customer service, including when handling difficult calls
Required Qualifications
- Previous call center experience is required
- Previous experience in customer service, scheduling, dispatch, healthcare, or transportation is strongly preferred
- Strong verbal communication and phone skills
- Strong computer and data-entry skills
- Ability to multitask and work efficiently in a fast-paced environment
- Ability to remain calm and professional with upset or frustrated customers
- Strong attention to detail and accuracy
- Dependable attendance and punctuality
- Must be able to pass a thorough background check
- Must be able to pass drug screening test
- Candidates should have a clean and reliable employment and background history
This position is best suited for an experienced call center professional who is dependable, professional, computer proficient, and comfortable working in a high-volume customer service environment.
APPLY TODAY!
Register online at www.inovastaffing.com (select the Twinsburg Branch) or call or text our Twinsburg office, at (330) 963-3700, to schedule an appointment.
Company Overview
Since 1992, Inova Staffing Services has helped businesses navigate their staffing and human resource needs. With a vested interest in the Northeast Ohio community, Inova Staffing focuses its expertise on the people and businesses of the region to forge a stronger, resilient and more talented workforce solution. Inova Staffing operates from five regional offices in Ohio, providing high quality associates to our clients in the manufacturing, warehouse, distribution, call center and clerical fields.
Inova Staffing Is an Equal Opportunity Employer.
#OMBC2 #ZR
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