Customer Service Specialist/Claims Support (cur_88_99@curatelyai.net)

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Specialist/Claims Support Specialist

Location: (Onsite) Ocoee, FL 34761

Duration: 06+ Months Contract (possible extension)

Pay rate: $21.66/hr on W2

Job Description:

General Responsibilities:

• The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Client and ancillary partners.
• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Client Partners.
• May work across other departments to train on resolving different client issues.
• The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
• The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other department

Job Requirements:

• Ability to handle a high volume of inbound and outbound calls.
• Tremendous customer service skills.
• Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently.
• Speaks clearly and persuasively in both positive and negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and document activities.
• Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.