Dispatch Coordinator

Dispatcher – Revenue & Performance Driven

Air Solutions | Tulsa, Oklahoma

Job Type: Full-Time
Department: Operations / Customer Experience
Industry: HVAC, Plumbing & Electrical

We Don't Need Someone to Just Fill a Schedule. We Need Someone Who Wants to WIN.

At Air Solutions, we're building a team of high performers who are hungry for success, motivated by results, and driven to help our company grow.

We're looking for a high-energy, competitive, revenue-focused Dispatcher who understands that every call matters, every appointment is an opportunity, and every technician should be positioned for success.

This isn't a position for someone who wants to sit behind a desk and simply assign calls.

We want someone who takes ownership, thinks strategically, thrives under pressure, and treats the dispatch board like a business.

If you love hitting goals, solving problems, staying ahead of the game, and being part of a winning team, we want to meet you.

What You'll Be Responsible For

Drive Revenue & Maximize Opportunities

• Strategically dispatch HVAC, plumbing, and electrical technicians to maximize daily revenue opportunities.
• Match the right technician to the right call based on skill set, location, availability, and revenue potential.
• Identify opportunities to fill schedule gaps and reduce technician downtime.
• Prioritize urgent service calls while maintaining an exceptional customer experience.
• Work closely with service managers to maximize technician productivity and daily revenue.
• Monitor daily revenue goals and proactively adjust dispatching strategies to help achieve them.

Own the Dispatch Board

• Maintain a full, efficient, and organized dispatch schedule.
• Anticipate scheduling challenges before they become problems.
• Reduce unnecessary drive time and maximize productive technician hours.
• Monitor job progress and coordinate additional calls when technicians finish early.
• Communicate effectively with technicians, managers, and customer service representatives.
• Ensure no available service opportunity is overlooked.

Deliver an Exceptional Customer Experience

• Communicate appointment updates and technician arrival windows professionally.
• Help customers feel valued, informed, and confident in Air Solutions.
• Handle scheduling challenges and customer concerns with urgency and professionalism.
• Coordinate with the team to ensure commitments to customers are met.
• Support opportunities to improve customer retention and repeat business.

Track Performance & Hold Yourself Accountable

• Monitor technician utilization and available capacity.
• Track daily booked revenue and completed revenue against company goals.
• Identify missed opportunities and communicate them to leadership.
• Support improvements in booking rates, dispatch efficiency, and technician productivity.
• Use ServiceTitan to maintain accurate scheduling, job statuses, and operational information.

What We're Looking For

We're not just hiring for experience. We're hiring for attitude, drive, and accountability.

Our ideal candidate is:

• Hungry: You want to achieve more, earn success, and help the company grow.
• Competitive: You enjoy hitting targets and finding ways to outperform yesterday.
• Revenue-Minded: You understand that effective dispatching directly impacts company profitability.
• Proactive: You solve problems before someone has to tell you what to do.
• Accountable: You take ownership of your results and don't make excuses.
• Organized: You can manage multiple technicians, calls, and priorities without losing focus.
• Confident: You're comfortable making decisions and communicating with technicians and managers.
• Team-Oriented: You understand that winning means helping everyone succeed.

Qualifications

• Previous dispatching, scheduling, or call center experience preferred.
• HVAC, plumbing, electrical, or home services experience is a strong plus.
• ServiceTitan experience highly preferred.
• Ability to manage a fast-paced, constantly changing schedule.
• Strong communication, problem-solving, and multitasking skills.
• Comfortable working with performance metrics, revenue targets, and daily goals.
• Strong computer skills and attention to detail.
• A positive attitude and desire to grow professionally.

How We Measure Success

At Air Solutions, performance matters. Our dispatch team plays a critical role in achieving company goals.

You'll be measured on:

1. Revenue per Technician Day: Maximizing revenue opportunities through strategic scheduling.
2. Technician Utilization: Keeping technicians productive and minimizing avoidable downtime.
3. Dispatch Efficiency: Reducing unnecessary travel time and maximizing available call capacity.
4. Schedule Fill Rate: Keeping available appointment slots filled with qualified service opportunities.
5. Customer Experience: Maintaining clear communication, reliable scheduling, and customer satisfaction.

Why Join Air Solutions?

We're a growing home services company with ambitious goals and a commitment to building a team of winners.

At Air Solutions, you'll find:

• A performance-driven environment where results are recognized.
• Opportunities for professional growth and advancement.
• Leadership that values initiative, accountability, and new ideas.
• A team committed to delivering exceptional customer experiences.
• The opportunity to make a measurable impact on company growth.

Are You Ready to Win?

If you're looking for a job where you can simply clock in, assign a few calls, and clock out, this probably isn't the position for you.

But if you're hungry, competitive, motivated by success, and excited to play a major role in growing a business, we want to hear from you.

Join Air Solutions and help us turn every opportunity into a win.

Apply today!

Air Solutions Heating, Cooling, Plumbing & Electrical is a leading service and replacement company based in Sand Springs, OK. We provide exceptional HVAC, plumbing, and electrical services to residential and commercial clients, supported by a team of skilled professionals. With over two decades of experience, cutting-edge technology, and a commitment to quality, we strive to exceed our customers' expectations while fostering a positive work environment for our employees.