Logistics Customer Service Representative

Summary
The Customer Service Representative is responsible for building consistent rapport and trust with exceptional service to the customer.  Customer Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers.  CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
 
Duties and Responsibilities

• Process and input all customer orders. 
• Running and printing shipments from WMS.
• Run stock reports to check for product availability. 
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. 
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required. 
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

 
Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

Documentation

• Ensure the accuracy of all receiving and shipping documents. 
• Gather and maintain all data and records relative to shipping and receiving activities. 
• Ensure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents. 
• Prepare any reports concerning customer service as required by supervisors.

Assist in resolving any discrepancies.

• Data Entry
• Operate the computer terminal in a proficient manner. 
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties. 
• Greet customers and visitors to the office. 
• Effectively correspond with customers as required.

Communication

• Answer incoming telephone calls in a cheerful, courteous, and timely manner. 
• Promptly route each call to the proper party, taking messages when necessary. 
• Assist callers with general information and inquires. 
• Direct visitors to appropriate department.
• Assist drivers at check in window various times throughout the day.

 
 
 
Other Duties

• CSRs may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.

 
Educational background / Work experience
Education and/or Experience

• Must have a High school diploma or general education degree (GED).
• 1-year experience in Customer Service-related capacity

 
Preferred Qualifications

• 1-3 years warehouse/logistics support experience
• 2-3-year experience in Customer Service-related capacity

 
Skills & Competencies
Computer Skills

• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions

Language Skills

• English (reading, writing, verbal)
• Business writing proficiency

Mathematical Skills

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other

• Strong attention to detail accuracy and accomplishes job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance
• Ability to multi-task
• Effective communication skills
• Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.

 
 
Physical and/or Mental Requirements / Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision.  Must be able to sit/stand for up to 8 hours.
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals.  The noise level in the work environment is usually low to moderate.

PrideStaff can offer you a wide range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests.

With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers.

At PrideStaff, you will be treated fairly, with dignity, courtesy, and respect. Work with a Staffing Firm that works for you!