Customer Service Representative

We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day.

Responsibilities:

• Coordinate transportation arrangements for units moving to and from external repair providers.

• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.

• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.

• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.

• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.

• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.

• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.

• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.

• Previous experience in customer service, service coordination, dispatch, or a similar support role.
• Strong scheduling and follow-through skills with the ability to manage several open items at once.
• Accurate data entry and record-keeping abilities with close attention to detail.
• Clear written and verbal communication skills for working with vendors and internal teams.
• Comfortable navigating multiple software applications during daily work activities.
• Working knowledge of Microsoft Excel and the ability to learn business-specific systems quickly.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.