Customer Service Representative

Job Title: Customer Service Representative

Job Type: Temporary for 3 months, Immediate start

Schedule: Monday-Friday 8am-5pm

Work Location: West Middlesex, PA

Pay: $17.50/hour

Responsibilities:

• Provide high‑quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.

• Use effective communication and problem‑solving skills to address customer questions, technical concerns, and account‑related needs through various channels.

• Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.

• Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.

• Investigate and correct account or service‑related discrepancies, ensuring accurate information and continuity of service.

• Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.

• Support processes related to customer orders, returns, credits, and other transactional activities as assigned.

• Oversee and coordinate day‑to‑day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.

• Review system‑generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.

• Maintain accurate and thorough documentation of customer interactions and case activity.

Qualifications:

 Education, Licenses, and Certifications

• Associate's degree in business administration or related field preferred or equivalent work experience required

Years of Experience and Knowledge

•  1 ~ 3 years of direct customer service experience required

Skills and Abilities

• Intermediate level Microsoft Outlook, Word, PowerPoint skills
• Excellent interpersonal, written, and verbal communication skills.
• Strong phone communication skills, including maintaining a professional and personable demeanor while quickly establishing rapport and fostering positive customer interactions.