Dispatcher/CSR - Now Hiring

David Taylor Heating & Air | Anderson, SC

Job Type: Full-Time

Pay: $18 - $21 Per Hour

Join Our Team!

David Taylor Heating & Air is seeking an experienced, organized, and customer-focused HVAC Dispatcher to join our team in Anderson, South Carolina.

We are looking for someone who thrives in a fast-paced environment, can manage multiple priorities, and understands the importance of keeping technicians scheduled efficiently while providing exceptional customer service.

The ideal candidate has previous dispatching experience, preferably in HVAC, plumbing, or another home service industry.

Key Responsibilities

• Schedule and dispatch HVAC service technicians based on location, availability, skill level, and customer needs.

• Monitor technician schedules throughout the day and make adjustments as needed.

• Communicate effectively with technicians, customers, and management.

• Handle incoming customer calls and assist with scheduling service appointments.

• Prioritize emergency service calls and coordinate timely responses.

• Track technician progress and follow up on incomplete or pending service calls.

• Ensure accurate customer information, job notes, and scheduling details are entered into the dispatching system.

• Coordinate with the service manager to maximize technician productivity and minimize downtime.

• Follow up on parts availability, return visits, and customer scheduling needs.

• Assist in resolving scheduling conflicts and customer concerns professionally.

Qualifications

• Previous dispatching or scheduling experience preferred.

• HVAC, plumbing, or home service industry experience strongly preferred.

• Experience with ServiceTitan is a major plus.

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• Comfortable handling multiple phone lines and working in a fast-paced office.

• Strong computer skills and ability to learn scheduling software quickly.

• Ability to remain calm and professional under pressure.

• Dependable, detail-oriented, and a team player.

What We're Looking For

We need someone who can take ownership of the dispatch board, think ahead, communicate clearly, and make quick decisions when schedules change.

Our ideal dispatcher understands that successful dispatching is about more than filling appointments. It's about keeping technicians productive, customers informed, and daily operations running smoothly.

Why Join David Taylor Heating & Air?

• Established HVAC company

• Team-oriented work environment

• Opportunity to make a direct impact on daily operations

• Stable, full-time employment

• Opportunity for professional growth

Apply Today!

If you're an organized, motivated individual who enjoys working with people and keeping a busy operation on track, we'd love to hear from you!

Compensation details: 18-22 Hourly Wage

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