Service BDC
•Today
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Royal Palm Beach, Florida |
About this job
Job Description
Job Description
Service BDC Agent
Location: Royal Palm Beach, FL
Job Type: Full-Time
Job Type: Full-Time
Position Summary
The Service BDC Agent supports the Service Department by communicating with customers, scheduling service appointments, following up on service opportunities, and driving customer retention and service-lane traffic. This role requires strong communication skills, a positive attitude, extreme attention to detail, and the ability to manage a high volume of phone calls, text messages, emails, and customer follow-up. The ideal candidate is customer-focused, organized, motivated by results, and comfortable working in a fast-paced automotive dealership environment utilizing industry-leading software platforms.
Essential Duties & Responsibilities
Inbound & Outbound Communication
- Inbound Management: Handle incoming service calls, texts, and emails to assist customers with scheduling appointments.
- Outbound Campaigns: Call customers regarding maintenance needs, declined services, missed appointments, recalls, and marketing initiatives.
- Lead Monitoring: Monitor assigned leads and follow-up opportunities to ensure customers receive timely communication.
- Appointment Confirmation: Confirm upcoming service appointments and communicate relevant arrival details to customers.
- Rescheduling Care: Follow up with customers who missed or canceled appointments to successfully reschedule them.
Departmental Support & Data Integrity
- Capacity Scheduling: Schedule appointments accurately using Xtime, aligning customer needs with shop capacity and Service Department availability.
- CRM & DMS Data Entry: Maintain accurate customer contact information and highly detailed notes within Reynolds and Reynolds and dealership systems.
- Internal Coordination: Communicate effectively with Service Advisors and Service Management to escalate issues when appropriate.
- Metric Achievement: Meet or exceed department goals for outbound dials, appointments scheduled, and appointment show rates.
- Professional Development: Participate in ongoing training and coaching sessions to improve performance.
Qualifications & Requirements
- Communication: Excellent verbal and written communication skills with a strong, professional phone presence.
- Multitasking: Proven ability to prioritize responsibilities and multitask in a high-volume, fast-paced environment.
- Outbound Comfort: Comfortable making a significant number of outbound customer phone calls each day.
- Tech-Savvy: Proficiency with automotive software; hands-on experience with Reynolds and Reynolds (ERA/Ignite) and Xtime is highly preferred.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1303760412 Posted: 2026-10-11 Job Title: Service Bdc
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