Fiber Network Field Operations Specialist

About the Role

Join a growing telecommunications organization in the Bloomington, Indiana area as a direct hire. As a Fiber Network Field Operations Specialist, you’ll be on the front lines supporting our fiber network—pairing hands-on field work with real-time collaboration alongside remote technical teams to keep services reliable and customers delighted.

A Day in the Life

You start by reviewing overnight tickets with the network operations team, then head into the field to inspect network cabinets and outside plant infrastructure. Before lunch, you complete fiber testing on a new route and document the results. The afternoon brings a customer activation—light levels look good, and a quick coordination with the remote NOC confirms a clean turn-up. Later, you verify a contractor’s splice work, flagging a quality concern for rework. If an unexpected outage pops up, you’re ready to assist restoration efforts and ensure a safe, thorough repair.

Key Responsibilities

• Troubleshoot and maintain fiber optic network infrastructure
• Assist with customer activations, service repairs, and outage restorations
• Perform fiber testing and basic network diagnostics
• Inspect network equipment, cabinets, and field infrastructure
• Document testing results, repairs, and maintenance activities
• Collaborate with engineering and network operations (remote) teams to resolve issues
• Verify contractor work and report any quality concerns
• Participate in emergency response and after-hours support as needed
• Follow all company and industry safety standards

Compensation & Benefits

• $65,000-$75,000 plus bonus opportunity
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• Retirement savings plan
• Career growth and training opportunities

What You Bring

• Associate's degree or technical training in Telecommunications, Electronics, IT, or related field preferred
• 1-3 years of experience in telecommunications, utilities, networking, field service, or related technical work
• Working knowledge of fiber optic networks and troubleshooting fundamentals
• Strong mechanical aptitude and problem-solving ability
• Comfort working independently and communicating with remote teams
• Valid driver's license and ability to travel within the local market

Preferred Exposure

• Hands-on experience with fiber optic or broadband networks
• Use of testing equipment and experience troubleshooting technical systems
• Knowledge of outside plant, utilities, telecommunications, or network infrastructure