Customer Service Representative - Bilingual Spanish, Healthcare
| Estimated Pay info | Based on similar jobs in your market$15 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | El Paso, TX, United States El Paso, Texas open_in_new |
About this job
General information
Description & Requirements
Virtual Hiring Event
English-Speaking & Bilingual (English/Spanish) Customer Service Representatives
Tuesday, Oct. 20
10 a.m. to 12 p.m. MT
Then, return to complete your application and assessments. Finish these steps before the event and you could receive a job offer that day!
Customer Service Representative - Bilingual Spanish, Healthcare
Location: On-site in El Paso, TX
Hourly Base Pay: $16.91 Plus up to $2,880 in bonus opportunities for eligible new hires.*
Schedule: Limited-Service Full-Time schedules available
Site Hours: Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter
Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.
Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.
Maximus is hiring Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine.
In this role, you’ll be part of a team that supports some of the most vulnerable communities in America as they access and understand healthcare programs. To prepare for this role, Maximus provides paid, comprehensive training to give you the tools and confidence to succeed from day one.
Pay and Benefits
At Maximus, we know that when our team thrives, everyone wins. That’s why our benefits are built to support your health, your finances, and your life. We offer a competitive compensation package designed to support your success, professionally and personally:
Competitive Compensation:
$16.91/hr. base pay + 10% shift differential for evening shifts
Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*
Comprehensive Insurance Coverage: Company-paid medical coverage
Tuition Reimbursement: Invest in your ongoing education and development
Future Planning: 401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with career development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!
*Eligibility requirements apply, ask your recruiter for more details
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
-Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
-Calls are basic and routine.
-Uses computerized system for tracking, information gathering, and/or troubleshooting.
-Provides feedback when needed, provides input on call trends, processes, procedures, and training.
-May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
-Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
-Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
-Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
-Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
-Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
-Refer calls as required to CSR Lead
-Maintain up-to-date knowledge of client regulations and policies
-Report problems that occur via the online system so they can be addressed by the appropriate parties
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