Customer Service Representative – Healthcare - Now Hiring
| Verified Pay check_circle | Provided by the employer$16.75 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Midlothian, VA, United States Midlothian, Virginia open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$13.19
$16.75
$26.48
About this job
General information
Description & Requirements
Pay and Benefits
We provide a competitive package designed to support your success both inside and outside work:
Work/Life Balance Support: Flexible schedules that meet your lifestyle!
Competitive Compensation:
- $16.75/hr. + 10% shift differential for evening shifts
- Potential bonus opportunities up to $3,200 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*
Great Location & Workplace Perks: Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience
Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage
Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays
Future Planning: 401k with company match
Career Growth: A supportive environment with career development and promotional opportunities
Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
Meaningful Work with Impact: No cold calling, sales, or collection calls required!
*Eligibility requirements apply. Bonus amounts and payout timing may vary.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
-Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
-Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
-Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
-Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
-Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
-Refer calls as required to CSR Lead
-Maintain up-to-date knowledge of client regulations and policies
-Report problems that occur via the online system so they can be addressed by the appropriate parties
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
-Ability to work within established turnaround times
-Must have excellent interpersonal skills and the ability to organize simultaneous tasks
-Ability to work as a member of a team
-Regular and predictable attendance is required
-Must participate and certify in internal CCO training to begin this role.
-Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
-May be required to work overtime and scheduled holidays.
-Working on-site at our office location is a key re
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