Customer Service Representative Bilingual

Start Date: 10/26/2026

4-5 Weeks Onsite Training, Fully Remote after or Onsite (Candidate Choice)

6 months with possible extension

Monday-Friday 9AM-6PM

InSync Consulting Services is hiring motivated and customer-focused professionals for a fully remote Healthcare Enrollment Specialist position. In this role, you will assist eligible families with qualifying for healthcare plans, explaining available coverage options, and helping them navigate enrollment and disenrollment processes.

This position is primarily inbound call support, with some outbound follow-up calls as needed. Candidates must have reliable high-speed internet and a quiet, private workspace to ensure professionalism and confidentiality.

Job Responsibilities

• Respond to inbound 800-line calls and complete outbound support calls as needed
• Answer questions regarding healthcare plan options, enrollment, disenrollment, and eligibility
• Assist beneficiaries with enrollment transaction requests and processing
• Provide guidance regarding medical exemptions and waiver inquiries
• Share enrollment/disenrollment status updates with beneficiaries
• Maintain up-to-date knowledge of healthcare options and managed care plans available in each service area
• Follow all company policies, procedures, desk guides, and compliance standards
• Meet productivity and quality assurance goals established for the position
• Provide backup support for forms processing and research functions when needed
• Escalate concerns to supervisors or county/state agency representatives when appropriate
• Perform additional duties as assigned by management

Qualifications

• High School Diploma, GED, or equivalent required
• Minimum 1 year of experience in customer service, call center, healthcare support, or a related field
• Strong computer skills with the ability to quickly learn new systems and software
• Excellent verbal, written, organizational, and interpersonal communication skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong multitasking and problem-solving skills
• Ability to work independently and collaboratively as part of a team

Preferred Qualifications

• Experience in healthcare, health insurance, human services, or public assistance programs
• Previous call center experience supporting healthcare or public service programs
• Bilingual fluency in English and one of the following languages is required:

Armenian, Cambodian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian and Vietnamese are the only languages being considered.

Work Environment Requirements

• High-speed internet connection required
• Quiet, private home workspace required
• Ability to remain seated and work at a computer for extended periods

InSync Consulting Services is a staffing agency specializing in Healthcare, Commercial, and EOR staffing services.