Collection Representative and Student Loan Exit Counselor (COLL REPR)

Under general supervision of the Student Accounting Supervisor, this position assumes responsibility for all aspects of the campus loan counseling program, including conducting exit loan counseling to UC Davis students, overseeing the loan records management, and performing loan program documentation administration. This position is also responsible for the collection on accounts receivable from former and current students and the non-student receivables processed through Banner. The incumbent is also responsible to administrate the returned electronic payments.

Apply By Date: October 23, 2026

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Experience working with the terms & conditions surrounding Federal and University-based student loan programs.
• Experience in reading and interpreting regulations, the underlying codification, the determination of Federal, State, and Local laws and how they interact with loan program regulations and promissory notes.
• Experience in accounts receivable in addition to experience using various programs and software for word processing, spreadsheets, and database management programs.
• Working knowledge of consumer collection industry "best practices" and regulations including, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Federal privacy and Bankruptcy Regulations, and applicable state laws, as well as pertinent UC and campus policies and procedures.
• Math skills sufficient to calculate interest and percentages and to project quarterly and monthly payments of varying amounts and interest rates.
• Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner.

Preferred Qualifications

• Knowledge of university accounting procedures and campus systems (BANNER, Oracle, Cognos).
• Knowledge of University policies and procedures.
• Strong interpersonal skills including tact, diplomacy, and flexibility to facilitate communication and interactions with a variety of personalities in a high volume and sometimes negative contact setting regarding loans.
• Organizational and time management skills to independently establish priorities and coordinate and complete competing assignments within established time-frames.

Key Responsibilities

• 50% - Delinquent Accounts/ Collect Accounts Receivable
• 20% - Student Loan Document Management
• 20% - Student Loan Exit Counselor
• 10% - Other Duties

Department Overview

The Student Accounting Division is responsible for maintaining student accounting data. The unit ensures timely and accurate payments and billings to students, sponsors, and federal and state agencies. Manages all student accounting and reporting functions including; interpretation and application of federal and state laws and regulations, compliance with reporting requirements of Internal Revenue Service and various agencies. Advise and train campus departmental users on loan policies, procedures and systems and coordinates accounts receivable interface with the campus financial system.

POSITION INFORMATION

• Salary or Pay Range: $27.91 - $39.64/hr.
• Salary Frequency: Hourly
• Salary Grade: STEPS
• UC Job Title: COLL REPR
• UC Job Code: 004622
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F 8:00 AM - 5:00 PM
• Location: Davis, CA
• Union Representation: Yes - CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting or or .

• High quality and low-cost to choose from to fit your family's needs
• UC pays for and coverage for you and your family
• for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including , , , , accident, critical illness and hospital indemnity
• , , and for eligible employees
• and Family Care discounts and resources
• to support thriving in all aspects of employee's lives
• On-site including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• and for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Restricted vacation during peak periods, usually during fiscal close and the beginning of academic quarters. Work in a dynamic, knowledge sharing environment with frequent interruptions. Employee is personally responsible for following safety procedures/guidelines.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedur