Bilingual Customer Service Representative

Position Overview

We are seeking a customer-focused professional to support customers with product recall and claims-related inquiries. In this role, you will serve as the primary point of contact for customers, provide guidance throughout the claims and recall process, and ensure all information is documented accurately and efficiently.

Key Responsibilities

• Professionally handle inbound customer calls regarding recalls and claims-related questions.
• Explain processes, timelines, documentation requirements, and next steps clearly and courteously.
• Accurately document customer interactions, concerns, and resolutions in the claims management system.
• Assist customers with resolving issues and direct inquiries to the appropriate department when necessary.
• Assign and route new claims to the appropriate claims handler.
• Collaborate with internal teams such as Training and Quality Assurance to resolve complex issues.
• Maintain confidentiality of customer information and follow all company compliance guidelines.
• Share customer feedback and recurring concerns to support continuous process improvements.
• Support a positive, quality-driven customer service environment.

Qualifications

Education

• High school diploma or GED required.

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